Problem: When attempting to use the Vertex File Transfer application the user gets the error: Class not found
Solution: This may occur if the user rejected any of the digital certificates when the dialog boxes popped up. If you click "No" to accepting the digital certificates the first time you use the application, you have not authorized certain classes in the application to operate. Login as a new user and Grant all rights requested.
Problem: Buttons in V-Connect aren't enabled
Solution: You must use a browser with both Java and JavaScript support. Most current browsers have this support and it is turned "ON" by default. Sometime This feature is turned off in Netscape. In Netscape, open the preferences and select "Advanced", click both the JAVA and JavaScript checkboxes.
Problem: V-Connect system just hangs when it attempts to send file or the file transfer window opens up and the following error is displayed: JAVA Error NO route to host. Netscape/Mac only.
Solution: Configure V-Connect for a proxy server. Vertex and V-Connect use the standard HTTPS port 443. If you or your customer has a proxy server installed, intercepting port 443, then you will have to go into the V-Connect User Information window and configure the proxy settings (this is true of all software clients).
Firewalls/proxy servers typically strip off the parameters for the remote server and pass them only if the login parameters to the proxy server were correct. Logging into a remote server through a firewall is done with a composite UserID and Password which the V-Connect application will perform for you if you give it the correct information.
Before you can configure this setup you must get the following parameters from your firewall administrator:
* IP address of proxy server/firewall (referred to as proxy-ip address in instructions below)
* userID login for proxy server/firewall (referred to as proxylogin)
* password for proxy server/firewall (referred to as proxypasswd)
Procedure for Configuration:
1) open the user information window from the V-Connect menu item.
2) Enter the proxy information from your admin.
V-Connect User Info Window showing proxy configuration
NOTE: Do NOT enter anything into the Proxy text boxes unless you have a proxy server installed, This will interfere with operation of the software.